Skip to main content

Chrono, Inc.
Privacy Policy

Last Modified: June 17, 2026

Introduction

Children Under the Age of 16

Information We Collect and How We Collect It

Information You Provide to Us Directly

Information Collected Automatically When You Use Our Services

Do Not Track Disclosure

Information Collection Technologies: Cookie Policy

Third‑Party Information Collection

Analytics Companies

Social Accounts

How We Use Your Personal Data

Disclosure of Your Information

Where, How and How Long We Store Your Information

Data Security

Your Rights and Choices

Changes to Our Privacy Policy

Contact Information

Introduction

Chrono, Inc. ("Chrono" or "We") respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of personal information we may collect or that you may provide when you: use our websites (https://www.nexus.gg) (each a "Site", and collectively, the "Sites") or download, install, access, or use our Nexuses ("Nexuses", and together with the Site, the "Services"); and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies only to information we collect on the Services and in email, text, and other electronic communications sent through or in connection with the Services.


This policy DOES NOT apply to information that:

  • We collect offline, or
  • You provide to or is collected by any third party (see Third-Party Information Collection).

The Services contain links to third-party websites, products or services. The Services may also display content from third parties. Information collected by third parties is governed by those third parties' privacy policies. We encourage you to read these before providing information on or through them. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not download, register with, or use the Services. By downloading, registering with, or using the Service, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Services after we revise this policy means you accept those changes, so please check the policy periodically for updates.

Children Under the Age of 16

Our Services are directed to a general audience, however, we are aware that children may be interested in the Game. We have partnered with K-ID’s Global Compliance Engine to assist us in ensuring that we receive appropriate verified parental consent before we collect Personal Data from minors in accordance with applicable laws. If we learn that we have collected or otherwise processed the Personal Data of a minor without the requisite parental consent, we will delete that information. If you have reason to believe that we have received or processed the Personal Data of a child through the Game without the requisite verified parental consent, please contact us at privacy@nexus.gg, and we will endeavor to delete that information from our databases. This is  in compliance with the Children’s Online Privacy Protection Act and Article 6(1)(c) of the GDPR.

Information We Collect and How We Collect It

We collect several types of information from and about users of our Services, from two sources:   You, either directly when you provide it to us or automatically when you use our Services; and Third parties.

Information You Provide to Us Directly

When using our Services, you may provide us with certain types of information, which may include, information that alone or in combination with other information in our possession could be used to identify you ("Personal Data").

This information includes:

  • Information you provide us when you create an account. This information includes your display name, name, email address and password.
  • Information and content that you provide us when you request a demo or fill out the Contact from on our Site. This can include your name, company name, email address and any other information you choose to provide.
  • Information you provide when you subscribe to our email list. This information includes your email address.
  • Your preferences, programs you have applied for, and transactions you’ve made through the Services.
  • Information and content that you provide us when you interact with us on one of our social accounts (at present we have accounts on Twitch, Instagram, Facebook, YouTube, X, StreamLabs, StreamElements, Kick and Discord). This information includes the relevant social handle and any other information you choose to provide.
  • Information that you provide us for the purpose of processing payments, if you are part of our Creator Program. This information includes payment information and may include information necessary to verify your identity. This information is collected on our behalf by our third-party payment processing vendor (see Third Party Service Providers below for more information).
  • Records and copies of payments that we make to you related to the Creator Program.
    Information that you provide us when applying for a job with us. This information may include your name, email address, resume, career history and any other information you choose to provide.
  • Records and copies of your correspondence (including email addresses and phone numbers), if you contact us. This information may include your email address or phone number, depending on how you contact us, and any other information you choose to provide.
  • Details of transactions you carry out through the Services and of the fulfillment of your orders. You may be required to provide financial information before placing an order through the Services. This information is collected on our behalf by our third-party payment processing vendor (see Third Party Service Providers below for more information).

Information Collected Automatically When You Use Our Services

When you download, access, and use the Services it may use technology to automatically collect:
  • Usage Details. When you access and use the Services, we may automatically collect certain details of your access to and use of the Services, including traffic data, logs, communication data and the pages and resources that you access and use on or through the Services.
  • Device or Computer Information. We may collect information about your IP address.
  • Email Open/Click Data: We use pixels in our email campaigns that allow us to collect your email and IP address, as well as the date and time you open an email or click on any links in the email.

If you do not want us to collect this information do not use the Services.

Do Not Track Disclosure

The Services do not support "Do Not Track" browser settings and do not currently participate in any "Do Not Track" framework that would enable us to respond to Do Not Track signals.​

Like most websites, we use small data files that are saved on the user's computer, tablet, mobile phone or other mobile device (collectively referred to as "device") to record certain data each time a user logs in or interacts with our websites, services, apps, messaging systems and tools these are often referred to as “cookies”.
We use cookies to operate and administer our Services, gather usage data on our Services, and improve your experience on it. A “cookie” is a piece of information sent to your browser by a website you visit. Cookies can be stored on your computer for different periods of time. Some cookies expire after a certain amount of time, or upon logging out (session cookies), others survive after your browser is closed until a defined expiration date set in the cookie (as determined by the third party placing it) and help recognize your computer when you open your browser and browse the Internet again (persistent cookies). For more details on cookies, please visit All About Cookies.

Controlling Cookies

If you are accessing the Sites from a jurisdiction that requires consent, our cookie pop-up will allow you to manage your cookie consent preferences.  Additionally, most web browsers will enable you to manage and turn off cookies via your browser settings. You can do this by navigating to the “help” section on your browser toolbar. Please see the links below for guidance on how to modify your web browser’s settings on the most popular browsers:

Third-Party Information Collection

As stated above, some content, features and applications on the Services are served by third parties. When you use the Services or their content, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties include our payment processing providers, e-commerce providers, hosting and security providers, user and parental consent providers, authentication providers, analytics providers, cloud storage providers, video streaming providers, messaging and spam protection providers and email marketing providers. The Personal Data that we receive from Third-Party Services is covered by this privacy policy.

These third parties include:

Analytics companies

Third-Party Social Accounts


In connection with YouTube API Services, we may access, collect, and store certain user information, including data obtained through the YouTube API. This data collection is outlined as follows:

  • Google Privacy Policy: We use YouTube API Services, which are governed by the Google Privacy Policy.
  • User Data Collection: We collect and store information from users to provide and enhance our platform's functionality. This data includes:
    • Channel ID(s)
    • Channel metrics
    • List(s) of videos
    • Video metrics
  • Data Processing and Sharing: Collected data is processed by Chrono and shared only with publishers whose creator programs you apply for for the purposes of determining your qualifications to join the program and assessing your channel performance over time.
  • Revoking Data Access: If you wish to revoke our API Client’s access to your data, you can do so via the Google security settings page.
  • Contact for Privacy Concerns: If you have questions or complaints regarding our privacy practices, please contact us at privacy@nexus.gg.

Social Accounts

When you interact with us on social media accounts, the information collected is governed by the privacy policies of the relevant social media platform.

  • Twitch - To learn more about Twitch and how they collect and use your information, please visit: https://www.twitch.tv/p/legal/privacy-notice/
  • Instagram - To learn more about Instagram and how they collect and use your information, please visit: https://www.twitch.tv/p/legal/privacy-notice/https://help.instagram.com/519522125107875
  • Facebook - To learn more about Facebook and how they collect and use your information, please visit: https://www.facebook.com/privacy/explanation
  • YouTube - To learn more about YouTube and how they collect and use your information, please visit: https://policies.google.com/privacy?hl=en
  • Twitter/X - To learn more about Twitter and how they collect and use your information, please visit: https://twitter.com/en/privacy
  • Discord - To learn more about Discord and how they collect and use your information, please visit: https://discordapp.com/privacy
  • TikTok - To learn more about TikTok and how they collect and use your information, please visit: https://www.tiktok.com/legal/page/us/privacy-policy/en
  • StreamElements - To learn more about StreamElements and how they collect and use your information, please visit: https://streamelements.com/privacy
  • StreamLabs - To learn more about StreamLabs and how they collect and use your information, please visit: https://streamlabs.com/privacy?srsltid=AfmBOopjcy9UVxvyxrCslUD5AnKtFcHMQH6yKHLMsna0VTLJT_xPjvBb
  • Kick - To learn more about the Kick and how they collect and use your information, please visit: https://kick.com/privacy-policy

These third parties may use tracking technologies to collect information about you when you use the Services. The information they collect may be associated with your Personal Data or they may collect information, including Personal Data, about your online activities over time and across different websites, apps, and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Our Legal Bases For Processing Your Information

When we collect or otherwise process any of your Personal Data, we do so in reliance on the following legal bases:

  • Your consent. If you have provided us with your consent to process your information for a specific purpose, we will do so based on your consent. You may withdraw your consent at any time by following the instructions provided below in the “Your Rights and Choices” section below.
  • Performance of a Contract with You. When the processing of your Personal Data is necessary in order for us to perform a contract with you or when you request that we process your information prior to entering into a contract with you, we will do so on this basis.
  • Our Legitimate Interests. When we believe the processing of your Personal Data is reasonably necessary in order for us to achieve our legitimate interests in conducting and managing our business and our relationship with you, we will do so on this basis, including the legitimate interest we have in:
    •   personalizing, enhancing, modifying, or otherwise improving the Services and/or the communications that we provide to you;
    • retaining and engaging you and our other users;
    • detecting and preventing fraud and operating a safe and lawful business; and
    • improving the security and optimization of our network, sites, and Services.

      When we use your information for our legitimate interests, we take into account any potential impact that such use may have on you by balancing our legitimate interests against your interests, rights, and freedoms. We will not use your information if there is a less intrusive way for us to achieve our legitimate interests or if we believe your interests should override ours unless we have other grounds to do so (such as your consent or a legal obligation).
  • Our Legal Obligations. When we believe that the processing of your information is necessary in order for us to comply with our legal obligations (such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved) we will do so on this basis.
  • Vital Interests. When we believe that the processing of your information is necessary in order to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person, we will do so on this basis.

How We Use Your Personal Data

We use information that we collect about you or that you provide to us, including any Personal Data, to:

  • Provide you with the Services, and any other information, products or services that you specifically request from us.
  • Improve, develop and optimize our Services and our users' experiences.
  • Fulfill any other purpose for which you provide it.
  • Send administrative information to you, for example, information regarding the Services and changes to our terms, conditions, and policies;
  • Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • Comply with our legal obligations.
  • Notify you when Services updates are available, and of changes to any products or services we offer or provide through it.
  • Communicate with you about our offerings.
  • Provide you with customer support.
  • For any reason that we described to you when collecting your Personal Data or for any reason for which you’ve provided us with your consent;
  • Prevent or investigate user complaints, possible fraud, criminal activity or other violations of our Terms of Use or for other security purposes.
  • Protect the rights, interests, and safety of us, you, and any third parties, and to exercise and defend our rights; and
  • Ensure the security of our IT systems, architecture, and networks;
  • Create anonymous, de-identified, or aggregated datasets (“Aggregated Information”). Such datasets would not be "Personal Information" subject to this Privacy Policy. We may use anonymous, de-identified, or aggregated datasets for any purpose. For more information about Aggregation Information, see below.

If you've subscribed to our email list, we may also use your information to contact you about Company news and new games or services that may be of interest to you. You can unsubscribe from these emails at any time. (For more information, see Your Rights and Choices below.)

The usage information we collect helps us to improve our Services and to deliver a better and more personalized experience by enabling us to:

  • Estimate our audience size, demographics and usage patterns.
  • Store information about your preferences, allowing us to customize our Services according to your individual interests.
  • Comply with your consents.
  • Recognize you when you use the Services
  • Identify and correct software defects.
  • Prevent fraud and illegal behavior by detecting behavior patterns that indicate such activity.

Disclosure of Your Information

We may disclose aggregated information about our users and information that does not identify any individual or device without restriction.

In certain circumstances, we may share the categories of Personal Data described above without further notice to you, unless required by the law, with the following categories of third parties:

  • Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may share Personal Data with vendors and service providers, including providers of hosting services, cloud services, and other information technology services providers, email communication software and email newsletter services, advertising and marketing services, payment processors, customer relationship management and customer support services, and analytics services. Pursuant to our instructions, these parties will access, process, or store Personal Data in the course of performing their duties to us.
  • Business Transfers: We may disclose your information to our subsidiaries and affiliates. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of service to another provider (collectively a “Transaction”), your Personal Data and other information may be shared in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.
  • Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a court order, regulatory request or other legal obligation, including to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Services, or the public, or (v) protect against legal liability.
  • Enforcing our Rights: We may disclose your information as necessary to enforce our rights arising from any contracts entered into between you and us, including our Terms of Service and Terms of Sale.
  • Necessary for Purpose: We may disclose your information as necessary to fulfill the purpose for which you provided it.
  • With Your Consent: We may disclose your information with your consent.
  • Other purposes: We may disclose your information for any other purpose disclosed by us and accepted by you when you provide the information.

In addition, we may disclose Personal Data that we collect or that you provide:

Creators: To the Creator, through whose Nexus you provide the Personal Data, so that they may provide you with the services or goods that you request through their Nexus. For example, if you support a Creator through their Nexus, we will share with them the information necessary for them to thank you. If you purchase from a Creator through their Nexus, we will provide them the information necessary to ship and track purchases, and provide you with information about their activities and other offerings. By using a Creator's Nexus, you consent to our sharing of the information that you provide with them. We provide education and resources to our Creators on the appropriate treatment of your personal data and require all Creators using our Services to agree to the terms of our Nexus Creator Data Processing Agreement to ensure the appropriate, lawful treatment of your Personal Data.

Where, How and How Long We Store Your Information

Nexus is based in the United States. As such, the information you provide is collected and stored in the U.S. We store your information securely using third-party vendors and hosting partners who implement industry-standard security measures. By using the Services, you authorize us to transfer, store and process your information in the United States and any other country where we operate.

We keep your information only for the length of time necessary to fulfill the purposes for which the information was collected. For example, if you have an account with us, we will retain the Personal Data associated with your account for the lifetime of your account. If you have provided your email address to us for the purpose of subscribing to our email newsletter, we will keep your email address for that purpose until you unsubscribe from our newsletter (Note: if you have provided your email to us for another purpose that remains applicable, we may maintain and use your email in connection with that other purpose). If applicable laws require us to store your information for a longer period, then we will keep your information for the period of time required by law. When it is no longer necessary or required for us to retain your data, we will delete it.

Cross-border Data Transfers: Where cross-border transfers of data are necessary, we will take reasonable steps to safeguard the privacy of your Personal Data. These steps may include implementing standard contractual clauses where recognized by law, obtaining your consent, or other lawful means of transferring Personal Data.

Data Security

We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure by partnering with third parties who use industry-standard security measures to protect your information. These measures include strict access control policies, employee training, data encryption in transit via HTTPS, and the use of secure third-party storage vendors.
 
Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted through our Services. Any transmission of Personal Data is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures we provide

Your Rights and Choices

In certain circumstances, providing Personal Data is optional. However, if you choose not to provide Personal Data that is needed to use some features of our Services, you may be unable to use those features.

We strive to provide you with choices regarding the Personal Data you provide to us. This section describes mechanisms we provide for you to control certain uses and disclosures of your information.

  • Disabling Cookies: You can limit cookie collection by disabling cookies in your browser settings. Please note that if you limit the ability of websites to set cookies, you may be unable to access certain parts of the Services, and you may not be able to benefit from the full functionality of the Services.
    • If you access the Services on your mobile device, you may not be able to control tracking technologies through the settings.
  • Updating or correcting your information: Please contact us at the email address above if you need to change or correct your Personal Data.
  • Promotion by us: If you have opted in to receiving email communications from us and you want us to discontinue using your email address to promote our own or third parties' products or Services, you can opt out by clicking the unsubscribe link at the bottom of our emails and following the instructions provided.
  • Deleting Your Personal Data: We provide all of our data subjects with the Right to be Forgotten (also known as the Right to the Deletion of your Personal Data ), whether or not you reside or are a citizen of the European Union or the United Kingdom. Please email us at the address above if you would like us to delete your Personal Data. 

Please note, however, that the Right to be Forgotten is not an absolute right. The Right to be Forgotten only applies to the following types of Personal Data that are held by us at the time of the request:

    •  Personal Data that was processed on the basis of consent,
    •  Personal Data that was processed on the basis of legitimate interests,
    •  Personal Data processed on a basis other than consent or legitimate interests that is no longer required for the purpose for which it was originally collected or processed,
    • Personal Data that was processed unlawfully,
    • Personal Data that must be deleted in order to comply with a legal obligation, or
    •  Personal Data of a child.
  • Third parties: We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way.

For more information about the third parties that collect data through the Services, see the “Third Party Information Collection” section above to understand which third parties have access to your Personal Data through the Services. You can consult their privacy policies to see if they offer additional options for limiting collection.

Your Data Rights: The laws of certain jurisdictions provide their residents with certain data protection rights. We strive to provide these rights to all of our users. These rights include: 

  • The right to access - You have the right to request Company provide you with copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification - You have the right to request that the Company correct any information you believe is inaccurate. You also have the right to request that the Company complete information you believe is incomplete.
  • The right to be forgotten - You have the right to request that the Company erase certain types of personal data (see Deleting Your Personal Data above)
  • The right to restrict processing - You have the right to request that the Company restrict the processing of your personal data, under certain conditions.
  • The right to object to processing - You have the right to object to the Company's processing of your personal data, under certain conditions.
  • The right to data portability - You have the right to request that Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at privacy@nexus.gg.

Changes to Our Privacy Policy

The Services and our business may change from time to time. As a result, we may change this Privacy Policy at any time. When we do, we will post an updated version on this page, unless another type of notice is required by the applicable law. By continuing to use our Services or providing us with Personal Data after we have posted an updated Privacy Policy, or notified you by other means if applicable, you consent to the revised Privacy Policy and practices described in it.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: privacy@nexus.gg.